Duplicate Sweeper is not removing my duplicate files

Why do my duplicate files persist?

So, you've scanned your computer for duplicate files and photos using Duplicate Sweeper. You have chosen which files you would like to keep, from the groups of duplicates found.

However, upon running the duplicate removal, you have noticed that your duplicates have not actually been deleted.

Read on to find out what could cause this issue, and how to resolve it:

1. Outdated Software

Software updates often include fixes for common issues. Ensure that you are running the latest version of Duplicate Sweeper for the most stable version of the program.

To do this, open Duplicate Sweeper and go to Help > Check for Updates. Updates can be downloaded for free from the download links below.

DOWNLOAD Duplicate Sweeper (PC)

DOWNLOAD Duplicate Sweeper (Mac)

2. Lack of Permission

Duplicate Sweeper may not currently be allowed to remove files on your computer. Follow the steps below to grant additional permissions:

Windows 10 and lower

1. Right-click the Duplicate Sweeper icon either on your desktop or in your programs folder.
2. Select "Properties" and then go to the "Compatibility" tab.
3. Tick "Run this program as an administrator", then click "Apply" and "OK".
4. Please then re-launch Duplicate Sweeper to try deleting your duplicates again.

Mac (macOS Mojave and higher)

1. Open System Preferences > Privacy & Security > Full Disk Access.
2. Find Duplicate Sweeper in the list of apps, and toggle it on.
   • If it isn't listed, click the "+" to add Duplicate Sweeper and enable Full Disk Access.
3. Please then re-launch Duplicate Sweeper to try deleting your duplicates again.

3. The Location of your Duplicate Files

Duplicate Sweeper can remove duplicate files from your computer hard drive, attached external drives, network drives, Google Drive, OneDrive and iCloud Drive.