How to resolve a failed song transfer when transferring music with TouchCopy

Tracks that TouchCopy has failed to copy to your PC or Mac will be marked with a red cross (X). To correct this problem please first check that you're using the latest version of TouchCopy on your computer. Also, please follow our suggestions below to resolve the issue.

1. Check permissions

Run TouchCopy as administrator (PC version)

If you are using a Windows computer, it may be beneficial to run TouchCopy as administrator, ensuring it has the correct permissions to access your device's content.

Windows 11: Click the Windows icon at the bottom of your screen and begin typing "TouchCopy". When the TouchCopy app appears in the search, click "Run as administrator".

Windows 10 and lower: Right-click on the App icon either on your desktop or in your programs folder. Select "Properties" and then go to the "Compatibility" tab. Here, please check the "Run this program as an administrator" box. Once done press "Apply" and then "OK".
Please then re-launch the app and try again.

Ensure TouchCopy has the correct permissions (Mac Version)

If you are using a Mac computer running macOS Mojave or higher, please make sure that TouchCopy has the correct permissions on your Mac.

1. From your Launchpad, open System Settings > Privacy & Security > Full Disk Access.
2. Scroll down and click the "+". If prompted, enter your password to allow changes.
   (On macOS Sonoma and earlier, you'll need to click the lock icon before being able to click "+".)
3. Select TouchCopy from the list and click Open to grant Full Disk Access.

3. Transfer smaller groups of songs

If you're copying music to iTunes or to the Apple Music app, TouchCopy will list any tracks you have not yet copied, or that have failed to copy in a helpful report. It may be helpful to select smaller groups of items from the "Not in iTunes" or "Not in Music App" report by shift-clicking the tracks and then clicking "Copy to iTunes" or "Copy to Music" in TouchCopy.

4. Check the music itself

Ensure the songs which you're trying to copy play on your iPhone/iPod/iPad. TouchCopy will not be able to copy songs which cannot be played.

Also note that if your tracks are marked with a cloud icon, the file is stored in iCloud, rather than on your device. TouchCopy will be unable to copy such tracks. Find out how to download iCloud tracks to your device.

5. Check your iTunes Preferences

If you're using TouchCopy's "Copy to iTunes" feature, set up your iTunes preferences as follows:

1. Launch iTunes.
2. Open iTunes preferences (PC - in the Edit menu, Mac- iTunes menu).
3. Select the Advanced tab.
4. Make sure the box next to "Copy files to iTunes Media folder when adding to library" is checked.
5. Press "OK" and close iTunes.
6. Launch TouchCopy and connect your device.
7. Select your songs and click on Copy to iTunes to re-attempt the copy.

6. Copy music to a selected folder

If you're having trouble copy your music directly to your iTunes or Apple Music library, it may be beneficial to see if you can copy the music to a different folder on your computer.

To do this, select some music from your device in TouchCopy and use "Save to PC" or "Copy to Mac". You'll select a folder on your computer to save your music to.

If this copy is successful, and the tracks appear in your selected folder, you may then want to import the tracks into your music library.