Customer Support

iTunes cannot sync with my iPod after using TouchCopy

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Summary

If you are unable to sync your iPod with iTunes, there are a couple of iTunes settings you can check.

Check Your Sync Settings

  1. Connect your iPod to your computer via the USB cable.
  2. In iTunes, select your iPod and uncheck the options "Manually manage music and videos" and "Enable Disk Use".

    Setting manually manage music in iTunes

  3. Ensure that the "Sync" box is checked for each of the content tabs. For example, to sync music, click the Music tab and ensure that the Sync checkbox is checked.

Update iTunes

Software updates provide enhanced security, connectivity and new features. Using an older version of iTunes could mean that you are missing a key update for the support of your device.

Updating iTunes to the latest version will ensure that you have all the newest improvements.

In iTunes, go to Help > Check for Updates.

Authorize your computer

If the Sync button is greyed out for you, this means that your computer is not authorized to sync with devices using your Apple ID.

  1. Open iTunes on your PC.
  2. Go to Account > Authorizations > Authorize This Computer.
  3. Enter your Apple ID details if requested.

You can authorize up to 5 computers with your Apple ID. If you've already used all 5 slots, you can de-authorize computers to make space for your new one.

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Publisher: Wide Angle Software