What to do if TouchCopy or Droid Transfer will not open on your PC

If you attempt to load TouchCopy, Droid Transfer, or one of our other programs, but the app will not open on your PC, follow the steps in this guide to resolve the issue.

1. Check you're using the latest version of the software

We recommend that you first uninstall your current version of the program from your computer...

1. Click the Start button on your Desktop and go to Settings > Apps > Installed Apps.
2. Select the program you want to remove, and click "Uninstall".

Then, download and reinstall the program from our website. The latest versions of all our products are available from our support pages.

You should also ensure that your computer software is up to date. To do this, please follow the relevant steps below:

• Windows: Select Start > Settings > Update & Security > Check for Updates.
• Mac: Click the apple icon in the top left of your screen, Select System Preferences > Software Update.

2. Update your Microsoft .NET Framework

An app can also fail to launch if Windows is not using the latest version of the .NET framework, or if the .NET Framework got corrupted due to a Windows update or other change to the PC.

Please try downloading and installing the latest version of .NET by clicking on Download .NET 4.8 Runtime from Microsoft's DotNet page.

If this version is already installed, there will instead be an option to 'Repair' which you can choose to make sure nothing is wrong with your current installation. Please also restart your computer after updating the .NET framework.

3. Run software as Administrator

To ensure the program has the correct permissions to run on your computer, please run as administrator.

Windows 11: Click the Windows icon at the bottom of your screen and type the name of the app. When the app appears in the search, click "Run as administrator".

Windows 10 and lower: Right-click on the App icon either on your desktop or in your programs folder. Select "Properties" and then go to the "Compatibility" tab. Here, please check the "Run this program as an administrator" box. Once done press "Apply" and then "OK".
Please then re-launch the app and try again.

4. Fix corruption of the product settings file

If the previous steps have not helped you open your software on your PC, your issue could be caused by a corruption of the settings file. Please follow the steps below:

1. Open File Explorer.
2. In the address bar at the top, type "%APPDATA%" and tap Enter. Windows should take you to the "AppData" folder. If it instead takes you to the "Roaming" folder, please click "AppData" in the address bar.
3. From the "AppData" folder, please then navigate to "Local" > "Wide_Angle_Software_Ltd".
4. In here there should be a folder beginning with "DroidTransfer.exe_StrongName", or "TouchCopy16.exe_StrongName", or the name of the software you're trying to install followed by _StrongName. Please delete this folder.
5. Relaunch the software you're trying to open.

5. Allow the app through your firewall

If the app you are attempting to launch is being blocked by a firewall, it may not be able to open.

To resolve this, try adding the app in question as an allowed app through your firewall.

1. Open your Start menu and start typing "Allow an app through Windows Firewall", select this option when it appears.
2. Click "Change Settings" and enter your password if prompted.
3. Scroll down the list of apps to the app that you are attempting to launch and ensure that all the boxes that you can tick next to the app name are ticked:
4. Click OK to save the changes and close the window.
5. Try launching the app again.

6. Download Microsoft Troubleshooter

Please try running the free Microsoft FixIt tool. This free tool provided by Microsoft fixes most issues that prevent software from uninstalling within Windows and has been known to resolve this issue previously.

7. Contact our Support Staff

If the issue persists, please contact our support team and they will be happy to provide further assistance for you. Be sure to let us know which program and which version of Windows you are using.