What to do if TouchCopy or Droid Transfer will not open on your PC

If TouchCopy, Droid Transfer, or another of our programs won't launch, follow these steps to resolve the issue.

1. Check You're Using the Latest Software

Update the app itself

First, uninstall your current version of the program from your computer...

1. Click the Windows icon on your Desktop and go to Settings > Apps > Installed Apps.
2. Select the program you want to remove, and click "Uninstall".

Then, download and reinstall the program from our website. The latest versions of all our products are available from our support pages.

Update your operating system

It's also important to check that your computer's software is up to date.

To update Windows, click the Windows icon on your Desktop > Settings > Windows Updates / Update & Security > Check for Updates.

If an update is found, you can download and install it.

2. Run Software as Administrator

To ensure the program has the correct permissions to run on your computer, please run as administrator.

Windows 11

Click the Windows icon at the bottom of your screen and type the name of the app. When the app appears in the search, click "Run as administrator".

Windows 10 and lower

Right-click on the App icon either on your desktop or in your programs folder. Select "Properties" and then go to the "Compatibility" tab. Here, please check the "Run this program as an administrator" box. Once done press "Apply" and then "OK".
Please then re-launch the app and try again.

3. Fix Corrupted Settings Files

If the software still won't open, the issue may be caused by a corrupted settings file. Such files are only set for some programs, noted in the steps below, showing how to reset them:

1. Open File Explorer.
2. In the address bar, type "%APPDATA%" and press Enter.
   • If you're taken to the Roaming folder, click AppData in the address bar instead.
3. Navigate to the correct folder for your program:
   • TouchCopy 16, Tune Sweeper, Music Tag:
     "Local" > "Wide_Angle_Software".
   • Droid Transfer 1:
     "Local" > "Wide_Angle_Software_Ltd".
   • Duplicate Sweeper:
     "Local" > "Duplicate Sweeper".
4. Delete the folder that starts with your program's name, for example:
   • DroidTransfer.exe_StrongName
   • TouchCopy16.exe_StrongName
   • For Duplicate Sweeper, delete the "prefs" file in the "Duplicate Sweeper" folder.
   
5. Relaunch the software and check if it opens correctly.

4. Allow the App Through Your Firewall

If your app is blocked by a firewall, it may fail to launch.

To resolve this, allow the app through your firewall.

1. Open your Start menu and search "Allow an app through Windows Firewall", then select it.
2. Click "Change Settings" and enter your password if prompted.
3. Find your app in the list and check all boxes next to it (Private and Public).
4. Click OK to save the changes and close the window.
5. Try launching the app again.

5. Download Microsoft Troubleshooter

If you're using Windows 10, please try running the free Microsoft FixIt tool. This free tool provided by Microsoft fixes most issues that prevent software from uninstalling and has been known to resolve this issue previously.

6. Update your Microsoft .NET Framework

(For .exe programs only: Droid Transfer 1, TouchCopy 16, Tune Sweeper, Music Tag, Duplicate Sweeper, PDF Converter, and Contact Transfer.)

App launch issues can occur if the .NET Framework is outdated or became corrupted after a Windows update or other change.

Download and install the latest version of .NET by clicking on Download .NET 4.8 Runtime from Microsoft's .Net page.

If it's already installed, choose "Repair" during setup to fix any issues. Then, restart your computer after updating the .NET framework.

7. Contact our Support Staff

If the issue persists, contact our support team for further assistance.

To help us resolve your issue quickly, please include:

• The program name and your Windows version
• The program's event log (see below)